Terms of Service
Last updated: February 6, 2026
These terms govern your use of DCAV Pro's audio visual production services, platforms, and website. We keep our agreements straightforward — the same way we run your events.
1. Acceptance of Terms
By accessing or using DCAV Pro services — including our website, event production services, and any associated platforms — you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Description of Services
DCAV Pro provides audio visual production, event engineering, live streaming, virtual event production, presentation management, live captioning, and related technical services for corporate conferences, medical broadcasts, galas, summits, and other events. Our services include on-site AV production, equipment rental and operation, technical crew staffing, and access to proprietary platforms including DCAVQ, Dictatio, MXWANI, and Red Button.
3. Service Agreements & Proposals
All event production engagements are governed by a separate Statement of Work (SOW) or proposal accepted by the client. These Terms of Service apply in addition to any SOW. In the event of a conflict, the SOW controls.
Proposals and quotes are valid for 30 days from the date of issuance unless otherwise specified. Pricing is based on the scope described — changes to event scope, venue, schedule, or technical requirements may result in adjusted pricing.
4. Client Responsibilities
You agree to provide accurate event details, venue information, and technical requirements in a timely manner. Late changes to event scope, schedule, or venue may impact our ability to deliver services as quoted.
You are responsible for securing any necessary permissions, licenses, or approvals from your venue, speakers, and content owners. DCAV Pro is not responsible for content rights, venue restrictions, or third-party clearances unless explicitly included in the SOW.
5. Content & Intellectual Property
5.1 Your Content
You retain all rights to your presentation files, logos, video content, and event materials. By providing content to DCAV Pro for production purposes, you grant us a limited license to process, format, display, and transmit that content solely for the purpose of delivering the contracted services.
5.2 Our Work Product
Unless otherwise specified in the SOW, deliverables such as edited video, event recordings, and livestream archives are owned by the client upon full payment. DCAV Pro retains the right to use non-confidential event photography and production footage for portfolio and marketing purposes unless the client opts out in writing.
5.3 DCAV Pro Platforms
Our proprietary platforms — including DCAVQ, Dictatio, MXWANI, Red Button, and custom registration and polling systems — remain the intellectual property of DCAV Pro, Inc. Access to these platforms is provided as part of your event engagement and does not transfer ownership or license rights beyond the scope of the contracted event.
6. Payment Terms
Payment terms are specified in each SOW or proposal. Standard terms require a 50% deposit upon signed agreement, with the remaining balance due 7 business days prior to the event date.
Invoices not paid within the specified terms accrue a late fee of 1.5% per month. DCAV Pro reserves the right to suspend services for accounts with outstanding balances.
7. Cancellation & Rescheduling
Cancellations made 30 or more days prior to the event date receive a full refund of the deposit minus a 15% administrative fee. Cancellations made 15–29 days prior forfeit 50% of the deposit. Cancellations made fewer than 15 days prior forfeit the full deposit.
Rescheduling is subject to crew and equipment availability. We make every reasonable effort to accommodate date changes at no additional cost when notice is provided at least 30 days in advance.
8. Limitation of Liability
DCAV Pro's total liability for any claim arising from our services is limited to the total amount paid by the client for the specific event engagement in question.
We are not liable for indirect, incidental, consequential, or punitive damages — including lost revenue, reputational harm, or business interruption — arising from event production services, equipment performance, or third-party platform failures.
While we engineer every signal path with redundancy and maintain backup systems for all critical equipment, live event production involves variables beyond any provider's absolute control, including venue infrastructure, internet connectivity, power supply, and acts of nature.
9. Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, government orders, venue closures, severe weather, power outages, or internet service disruptions. In such events, we will work with you to reschedule or adjust scope.
10. Indemnification
You agree to indemnify and hold harmless DCAV Pro, its officers, employees, and contractors from any claims, losses, or damages arising from your content, your use of our services in violation of these terms, or your breach of any third-party rights.
11. Confidentiality
Both parties agree to treat confidential information shared during the engagement — including event details, attendee data, proprietary content, and business terms — with reasonable care and not disclose it to third parties without written consent, except as required by law.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law provisions. Any disputes will be resolved in the state or federal courts located in Fairfax County, Virginia.
13. Dispute Resolution
Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days. If the dispute remains unresolved, it shall be submitted to binding arbitration under the rules of the American Arbitration Association.
14. Changes to Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
16. Entire Agreement
These Terms, together with any applicable SOW or proposal, constitute the entire agreement between you and DCAV Pro regarding the subject matter herein and supersede all prior agreements or communications.
17. Contact
Questions about these Terms should be directed to [email protected] or by calling (202) 688-7776 (688-7PRO).